Last updated: 22 Apr 2026 (v1.0)
Your rights under the Australian Consumer Law
Your rights under the Australian Consumer Law are not limited by this refund policy. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If the spreadsheet fails to meet a consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law. For example, if a formula is materially defective, we will investigate and, where required, provide an appropriate remedy such as correction, replacement, or refund.
What counts as a material defect
A material defect is a defect that could plausibly change a buyer's outputs or decisions if they relied on the spreadsheet. Examples include:
- a broken or incorrect formula in a published tier
- a wrong rate or threshold that does not match the published ATO or state revenue office source for the financial year noted in the spreadsheet
- a tab that fails to open or calculate on a supported platform (current Google Sheets on a modern browser)
Differences between the spreadsheet's estimate and your own expectation are not in themselves a material defect — the spreadsheet produces estimates based on the inputs and assumptions you enter, and does not cover every exemption, surcharge, ownership structure or individual tax circumstance. See our Disclaimer and Spreadsheet Assumptions for the full list of exclusions.
Change of mind
Because the spreadsheet is a digital product delivered immediately on purchase and cannot be returned, we generally do not offer refunds for change of mind. This does not affect your consumer guarantee rights if the spreadsheet fails to meet a consumer guarantee.
How to request a remedy
Email support@propertytaxtools.com.au with:
- your Payhip purchase email / order reference
- the tier you purchased (Starter, Pro or Complete) and the spreadsheet version noted on the Getting Started tab
- the cell, tab or formula you believe is incorrect, including the inputs you used
- the expected value and the source you believe supports it (ATO, state revenue office, or legislation)
How we respond
We follow a consistent process for every material-error report:
- Confirm the issue privately — reproduce the output from your inputs and check the cited source for the relevant financial year.
- Correct the canonical source — fix the master template and regenerate the affected tier copies. Bump the version on the Getting Started tab.
- Log the correction on our public Corrections Policy page.
- Notify affected buyers — where a material error could have affected outputs you relied on, email every buyer of the affected spreadsheet version and offer the corrected spreadsheet.
- Provide an appropriate remedy — correction, replacement, or refund, consistent with the Australian Consumer Law.
We aim to acknowledge material reports within 5 business days. Complex issues or upstream source changes may take longer. This is an aim, not a guarantee.
Questions
If you have any questions about this policy or about a purchase, email support@propertytaxtools.com.au.