Because our calculators and spreadsheets cover tax-related topics (YMYL content), accuracy matters. We aim to correct material errors quickly and transparently, and to communicate material corrections to affected buyers.
Last policy review: 30 Apr 2026. The corrections log below is updated whenever a material calculator, content, or spreadsheet correction is published.
How to report an error
The best way to report a correction is by email.
support@propertytaxtools.com.au
What to include
To help us reproduce and verify the issue, please include:
- The page URL (calculator or article), or for a spreadsheet, the tier and version shown on the Getting Started tab
- What you believe is incorrect (rate, threshold, formula, wording, assumption, etc.)
- Your expected value/result, and how you arrived at it
- Any supporting source link (ATO / state revenue office / legislation) and retrieval date (if known)
- Example inputs (and screenshots if helpful) so we can reproduce the result
What happens next
After we receive a report, we review the relevant sources and attempt to reproduce the issue. If we confirm a material error, we fix the canonical source (page or master spreadsheet), bump the version, log the correction below, and — where the error could have affected a buyer's outputs — email every buyer of the affected spreadsheet version. We also provide an appropriate remedy consistent with the Refund Policy. If we cannot confirm the issue, we may ask for additional details (for example, the exact inputs used).
We aim to acknowledge material reports within 5 business days. Resolution time depends on complexity and upstream source changes. This is an aim, not a guarantee.
How we note corrections
When we make a material correction, we add a short note on the relevant page describing what changed and when, update the "Last updated" date, and add an entry to the corrections log below. For spreadsheets, the Version and "Last Updated" cell on the Getting Started tab is bumped and affected buyers are notified by email.
Corrections log
No material corrections have been logged yet. When we make one, it will appear here with the date, affected surface, and the remedy we provided.
No tax or financial advice
Property Tax Tools provides general information only. This policy explains how we handle factual corrections; it does not mean we can provide tax, financial, or legal advice. If you need advice for your situation, speak with a registered tax agent, accountant, or licensed financial adviser. See our Disclaimer for the full scope.